Loss Mitigation Direct Contacts

    I’ve compiled a list of loss mitigation phone numbers. You can get bounced around quite a bit when calling in dealing with short sales. Use this list of direct contacts to save you time and effort!

    Lender/Servicer Loss Mitigation Phone Numbers & Contact Information

    ABM AMRO Mortgage (800) 783-8900
    Web: https://www.mortgage.com/C3/application.bus

    Accredited Home Lenders(877) 683-4466

    AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent) (800) 211-6926
    1600 McConnor Parkway
    Schaumburg, IL 60173
    Web: https://www.myamcloan.com/malwebapp/begin.do

    American Home Mortgage Corp.(877) 304-3100*

    Ameriquest Mortgage (Debt collection — see AMC Mortgage Services) (800) 211-6926

    Aurora Loan Services (Debt collection) (800) 550-0508
    By Overnight Mail:
    601 5th Avenue
    Scottsbluff, NE 69361
    Attn: Customer Service
    By Regular Mail:
    P.O. Box 1706
    Scottsbluff, NE 69363
    E-mail: ccnmail@alservices.com
    Web: https://www.alservices.com/Consumer/UI/SSL/Authentication/Login.aspx?ReturnUrl=%2fConsumer%2fUI%2fSSL%2fServ icing%2fDefault.aspx

    Avelo Mortgage LLC (866) 992-8356*

    Bank of America(800) 846-2222

    BB&T Mortgage (800) 827-3722*

    AmTrust Bank (fka Ohio Savings Bank) (888) 696-4444

    Beneficial (800) 333-5848

    Central Pacific Bank (800) 342-8422*

    Charter One (800) 234-6002

    Chase (800) 446-8939
    Chase Home Finance (800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
    Chase Home Finance-New Jersey(800) 446-8939*Chevy Chase Bank(800) 933-9100*
    Web: https://chaseonline.chase.com/chaseonline/logon/sso_logon.jsp?fromLoc=ALL&LOB=COLLogon

    Chase Manhattan Mortgage
    (800) 446-8939 (Ohio Servicing Center)
    (800) 526-0072 (Florida Servicing Center)
    (800) 527-3040 x533 (Florida Servicing Center)

    Chevy Chase Bank (800) 933-9100
    Web: https://www.chevychasebank.com/htm/payment.html (Payment Addresses)

    Citi Financial Mortgage (800) 753-3673

    Citimortgage (800) 283-7918

    Ditech (800) 852-0656 (800) 449-8582

    Downey Financial Corp.(800) 824-6902, ext. 6696

    Deutsche Bank National Call Number on Mortgage Statement

    EMC 800-723-3004
    P.O. Box 141358
    Irving, TX 75014-1358
    Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.asp

    EverBank (800) 669-7724 ext. 4730

    Equity One (Debt collection) (866) 361-3460

    First Horizon Home Loans (800) 489-2966*

    Fifth Third Bank (800) 375-1745 Option 3

    First Merit Bank (888) 728-9931

    Flagstar Bank (800) 968-7700, ext. 9780

    Fremont Investment & Loan (866) 484-0291

    GMAC Mortgage (800) 850-4622

    GreenPoint Mortgage Funding (800) 784-5566, ext. 5383*

    Green Tree (877) 816-9125

    Homecomings Financial (800) 850-4622*

    HomeEq Mortgage Servicing ( Debt collection) (866) 822-1471

    Household Finance (A HSBC Co.) (800) 333-5848

    Household Mortgage (800) 333-4489

    HSBC Mortgage (800) 338-6441
    Default Resolution Team (if long term problem)
    2929 Walden Avenue
    Depew, NY 14043
    (888) 648-3124 Loss Mit
    (732) 352-7519 Fax
    Web:http://us.hsbc.com/personal/mortgage/existing/difficulties.asp

    Huntington National Bank (800) 323-4695

    Indymac Bank (877) 736-5556
    C/O Loan Resolution Department
    P.O Box 7014
    Pasadena, CA 91107
    (Monday – Friday 6:15am-7:15pm. (Pacific Time))
    Web: https://www.indymacbank.com/contactus/loanResolution.asp

    Irwin Mortgage (888) 218-1988
    P.O Box 7014
    Pasadena, CA 91107
    Web: https://www.irwinmortgage.com/wps/portal/!ut/p/cxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4g3sdAvyHZUBAAqwx 9c
    E-mail: deliquency.prevention@irwinmortgage.com

    James B. Nutter & Company (800) 315-7334

    Key Bank (800) 422-2442

    LaSalle National Bank (800) 783-8900

    Litton Loan Servicing (800) 999-8501 or (800) 548-8665
    Fax (713) 966-8820
    4828 Loop Central Drive
    Houston, Texas 77081-2226
    Web: https://www.littonloan.com/index.asp

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